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Support and services center

Professional technical support for your company and your customers

Support, contracted service management and billing from Valladares.org in a single portal, with committed response times and tracking of every request.

Open a ticket Sign in to the portal
  • 24-hour SLA
  • Secure access
  • Español · English
Service status Operational
  • Help deskAvailable
  • Maximum resolution time24 h
Submit a request
What we handle

Service lines

Select the request type so it's routed to the right team.

Technical support

Incidents, errors or unexpected behavior in applications, websites and infrastructure.

Report an incident

Sales & projects

Quotes for custom development, consulting, hosting, domains and new services.

Request a quote

Inquiries

Questions about using the products, accounts, contracted services or billing.

Make an inquiry
For companies

A corporate portal for your whole team

Companies working with Valladares.org get centralized access: their staff request support and the account administrator oversees tickets, services and billing.

Sign in to the portal Purchase a service

Multi-user access

Every employee opens and follows their requests with their own user.

Services and expirations

Domains, hosting, email and maintenance with their cost and renewal date in plain view.

Billing

Invoice history, amounts and payment status available at any time.

SLA and dedicated teams

Committed response times and resolving teams assigned to each account.

Products

Support by application

View all 22 products
Notícias Brasil: Leia e ouçaNews
Noticias Argentina para TVNews
Noticias Perú para TVNews
Noticias Colombia para TVNews
Noticias Venezuela para TVNews
Clario: Humanizador de textoProductivity
Calidad del Aire ChileWeather
Noticias Chile: Lee y escuchaNews
How it works

Support process

  1. 01

    Sign-up

    Create your account with name, email and password. Company is optional.

  2. 02

    Request

    Indicate the application, type and priority. You can attach files.

  3. 03

    Case handling

    A specialist takes the case and replies within 24 hours.

  4. 04

    Closure

    You receive email confirmation and can rate the support.

FAQ

Frequently asked questions

Can't find your answer? Write to us at support@valladares.org or open a ticket.

Our commitment (SLA) is to resolve every ticket within 24 hours at most. High-priority tickets are handled first.

Yes, so you can follow your tickets and their history. If you already wrote to us from one of our apps, use “Forgot your password?” with your email to activate your access.

We register your company and its email domains. Employees who sign up with a verified corporate email are linked automatically, and the account administrator can see the company's tickets, services and invoices.

We email you with every reply and when it's resolved. You can also check it in “My tickets” at any time.

Yes. We use an encrypted connection, attachments are private and only you and our support team can see them.

Need assistance?

Submit your request and our team will handle it within the committed time.

Open a ticket Create account